Remote Support

A Secure Support Solution

PCShards Offers

Support without Leaving Your Chair

PCShards offers an easy 2-step process for quality technical support. If you have a phone and an internet connection, we can securely connect to your computer and remotely troubleshoot it. All without you leaving your chair. To get started, follow these simple steps:

Number 1

Give Us a Call

To connect with our technicians, give us a call at (586) 239-0302 today!

Number 2

Download & Run the Application

Once advised by our technician, click on the link below to save or run the application. Our technician will guide you through the rest of the process.

Remote Support

Common Questions

We understand that you have questions when it comes to opening your computer up to remote support technicians. Below are some of the most common questions we receive from our customers.


Is it Secure?

Yes, this is a one-time application installation that requires your approval to launch. The connection is secure and the application will uninstall once we are done with your session.


Do I need a high speed internet connection?

Because of the nature of remote support, we recommend that you use a high speed internet connection to ensure the best service.