FAQ

Once you purchase our antivirus package we will install, setup, and scan your system for any existing malware.  Once your systems check clean, our antivirus continually monitors your computer and will block and remove any infection in real-time.  However, in extreme cases we can remotely log into your system and perform manual tests should the antivirus fail to thoroughly remove any stubborn viruses.  In the case of a particular nasty infection, we would need to dissect your system in our shop. All of this is included in the cost of our antivirus.

It varies with the particular type of infection.  Some viruses and malware can infect your system registry and bury itself within other programs especially when downloading and installing from untrusted sources.  Which is why it’s important to only download software and programs from reputable sources. We have experience with finding and removing these stubborn bugs, but each case is unique.  There are a number of factors depending on the severity of the infection that can affect the time it takes to thoroughly remove the virus. Some of which include the size of your hard drive, speed of your system, and how serious of the infection.

One of the most common ways your system can get infected is by clicking on links sent to you via email.  Never open any attachments or click on any untrusted links.  This is a very easy way for a potential hacker to gain control of your system and possibly infect your entire network.  Your system and network can even be infected without you knowing. In emergency situations, we will lock down your system and immediately remove it from the network.  We will then manually go into different areas of your system and registry to inspect and remove any threats or infections. This is the main difference to consider when purchasing antivirus software – with ours, you are also receiving dedicated and trained computer technicians who will manually go into your machine and do what it takes to remove the infection.